Then I realized I had also received another email that the CS ticket/issue was now closed. I decided to check on other devices I had retired, and sure enough both Roku and Fire TV played the DVR'd episode with no issues.īefore I called Sling TV back, I received an email that this was a known issue to randomly occur on Apple TV, and, there is no workaround to load and watch the recorded program. While waiting, I checked You Tube and a few customers have had this issue on Apple TV. Ran through all troubleshooting, then called Customer Service, who had one extra step, then issued a support request ticket #, and said to call back in 24 hours. I setup a series recording of The X Files, and the 3rd episode this season won't load from the DVR, error code 10-402. We subscribed in November, and just recently had first issue with Sling TV. In reality, my household is saving less than $30 a month, from our Xfinty service. So far local PBS is not carried by any Streaming service, nor MHZ, ME TV, ION, Grit, or other sub-channels. It doesn't help when other customers inadvertently provide inaccurate details, ( No Streaming Service offers "All the Locals", possibly the majors). I see many customers having issues with their own mis-understanding of offers, from channel availability to not realizing that retaining or subscribing to a Broadband service is required, yep seriously. Requirements of my household members were CNN, and MSNBC, and native Apple TV App. I did research on all competitors and options, before deciding. I have been using Sling TV blue ($25) plus News ($5) and DVR ($5).
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